Support Center
Help & Feedback
Start here for generation failures, credits, orders, account security, and privacy questions.
Generation failed or looks wrong
Credits, failed jobs, prompt mismatch, or download issues.
Credits and top-ups
Balance changes, payment arrival, credit history, and plan credits.
Orders and refunds
Payment status, order lookup, refund policy, or invoice questions.
Account and security
Login, email, password, profile, deletion, and privacy requests.
Helpful details to include
More context helps us diagnose faster.
Account email or user ID
Order number, generation ID, or approximate time
Screenshots, error text, or the unexpected image
The specific outcome you want us to help with
Common Questions
Will credits be returned if generation fails?
System failures usually return credits automatically. If your balance did not recover, send us the generation ID or time.
What if I paid but credits did not arrive?
Check My Orders first. If the status looks wrong, send the order number and payment time.
How long are originals and HD results kept?
Original uploads and HD results are cleaned up according to the privacy policy. Download important results promptly.